1996-97 Internet Operations Manager
Networkers' Club International Inc.:

1. Setup Internet access, test, troubleshoot, interact with management and with producer-supplier of system, software, and Internet access to resolve chronic and serious hardware and software problems.

2. Uploading and testing of website pages.

3. Regular maintenance of company system.

1986-96 Computer Operations Officer
Interaction Consulting & Enterprise:

1. Setup desktop and laptop computer systems.

2. Install operating system, test and business software.

3. Troubleshoot software and hardware failures.

4. Make regular file backups.

1970-77 Customer Service Engineer
Litton McBee E.B.S. - SWEDA International

1. Customer support contact for end users of minicomputers and electronic cash registers.

2. Telephone troubleshooting for clients spread over large territories effectively reduced on-site service delays and expense.

3. Maintained service logs of service difficulties and volunteered engineering and communication suggestions for their reduction.

4. Worked with customers and operational staff to remedy intermittent power problems, failures resulting from employee coping difficulties, and, programming and sales misinformation.

   These accounted for 70% of service calls and were often poorly addressed. I introduced patience, empathy, assertive communication, and effective listening and interviewing skills into the equation at a time when none of these were provided with the technical training of service personnel. In return, customer satisfaction and appreciation were high.